Privacy Policy

1. Data Collection

At Qalla Preservation Studio, we respect your privacy and are committed to safeguarding your personal information. We collect information that you voluntarily provide when placing an order, submitting a bespoke inquiry, booking a workshop, or subscribing to our updates. This includes your name, email address, phone number, shipping address, and order customizations.

2. Use of Information

Your personal data is used strictly for legitimate business and fulfillment operations:

• Processing, casting, and shipping your floral preservation orders and workshop bookings.
• Sending order status updates, delivery tracking details, and unboxing confirmations via Email, SMS, or WhatsApp.
• Customer service assistance, addressing custom inquiries, and processing authorized refunds.
• Improving website performance, navigation, and user experience.

3. Payment Security & Razorpay Compliance

We implement industry-standard encryption and security measures to protect your financial transactions:

• All online payment transactions are processed through Razorpay, a certified PCI-DSS Level 1 compliant payment solution.
• Qalla does not store or process your credit/debit card numbers, CVV, Net Banking credentials, or UPI PIN on our servers. All sensitive financial data is encrypted in transit using SSL/TLS 256-bit encryption.
• We never sell, rent, or trade your personal information to third-party advertisers.

4. Cookies & Tracking Technologies

Our website uses essential and analytics cookies to maintain your shopping cart, remember session preferences, and analyze anonymized site traffic. You may disable cookies through your browser settings, though certain interactive checkout features may be affected.

5. Data Retention & User Rights

We retain customer order history and contact details only as long as necessary to fulfill service agreements, provide warranty support, and comply with tax and legal requirements. You have the right to request access to, correction of, or deletion of your personal data by contacting our support desk.

6. Grievance Redressal Officer (IT Act & E-Commerce Rules)

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for Qalla are provided below: